Customer Service for Landscape Maintenance

Acres Group

Acres Group

610 W. Liberty Street , Wauconda , IL - 60084

Julie Ellinger

Job Description

For each of our locations: Wauconda, Plainfield or Roselle. 


Customer Service for Landscape Maintenance

This is a developmental position within the maintenance sales department that supports the account representatives. This role partners with the Account Representatives to meet or exceed customer expectations. Support provided by the maintenance service specialist should allow the account representatives to increase their efficiency and the amount of time spent on revenue producing functions as compared to research, administrative or other non-revenue producing functions.

An individualized training plan shall be established for each maintenance service specialist. The purpose of the training plan is to aid in continuous learning and personal development, to enhance the ability to take on increasingly larger account responsibility over time, and to facilitate promotion to the Account Representative position.

ESSENTIAL FUNCTIONS:

  • Maintain responsibility for servicing a small portfolio of accounts
  • Achieve target cost and revenue per hour for landscape and snow target jobs
  • Provide general sales and customer service support for Regional Account Manager; targeting Business Development initiatives in your facility, and especially on designated accounts
  • Client/Customer service support in the absence of and in conjunction with the Account Manager on items such as, providing resource information, resolving problems, service completion dates, soliciting customer feedback, etc
  • Design property upgrades/enhancements
  • Assist with measuring properties, estimating, bidding and writing of proposals especially on larger projects and for package selling
  • Assist with property walks, board meeting representation, sales presentations and other related functions
  • Establish a good working relationship with your manager and co-workers, and keep your manager informed of progress and problems on the job
  • Participate in the snow removal program as required, including processing snow billing, responding to post storm service calls and scheduling clean up

Requirements:

  • Experience in professional horticulture, landscape management
  • Degree in Horticulture or other Landscape Program, preferred but not required
  • Knowledge of turf and plant species; shrubs, trees, and specimen plant material
  • Identify Disease & Pest problems on plants, trees and turf.
  • General knowledge of turf chemicals and pesticides
  • Valid Driver’s License

Competencies:

  • Business Acumen
  • Strong Customer Orientation
  • Building Collaborative Relationships
  • Value Selling Skills